The challenge
Guests arrive for tourism, work and short stays, so arrival times often move on the day itself.
The portfolio also has different door types. Rather than assuming one lock fits all, each position is checked while the operating rules remain standardised.
Proposed access design
Compatible locks are combined with the same access rules for guests and staff.
- compatibility check for each door type
- time-limited guest PIN
- separate cleaner and service credentials
- gateway only where it creates a real operational benefit
- one backup procedure for all four apartments
How the guest journey would work
The correct apartment and stay define the guest access.
The instruction includes a photo and a few clear steps.
Staff use their own credentials instead of guest codes.
Exceptions follow the same backup procedure across the portfolio.
Expected operational effect
The structure reduces the need for a staff member to be physically present for every arrival while keeping staff access controlled.
With mixed door hardware, standardising the process is more important than forcing the same device onto every entrance.